I believe that caring, compassion and empathy are characteristics that really set nurses apart from not only other professions but also other caregiver categories. Empathy is a complex skill that requires a deep understanding of a shared emotional experience. So, I needed to read further about what this author was suggesting.
I read about “empathetic design approach,” “empathy-centered data collection methods,” “empathetic research,” and “empathy maps.” Some interesting points were made under the rubric of “empathy in design” to reinforce that design strategies which consider the human experience can assure healthcare spaces are designed to address the well-being and comfort of patients, families, and healthcare providers. However, there was only a brief mention of “end-users” and no mention of doctors, nurses, and /or other care providers. My opinion on the subject is the idea of empathy in healthcare design and the people involved in that work are important. I also believe the best and easiest way to really get at that would be to involve nurses and other care providers in the process. Clinicians need to be full members of the design team and well represented in all user groups.
For another point of view on the topic, be sure to attend our next webinar on Thursday, May 23 at 12:00 PM EST entitled: “Deliver What Patients and Caregivers Need When Designing your Next Healthcare Building Project.” Learn from a Cleveland Clinic project team about methods to utilize clinicians and engage users in the design process that translate to optimum patient and staff experiences in the built environment.
